FAQ's

Rod Holes are Small diameter holes that we can drill into the tops of the round rods that extend out from the flat back bar of the bracket. They are placed 1-1/2" from the front face of the backbar. Rod holes allow you to send a screw through the top of the shelf down into the bracket rods. This effectively locks your shelf to the bracket and strengthens the entire installation. They are NOT necessary, but definitely recommended. If you choose to not use them, we recommend that you use an alternative way to fix the shelf to the bracket, like an adhesive applied inside the large holes in the shelf the bracket rods slide into. Liquid nails or silicone both work great.

We recommend using a Kitchen and Bath Silicone or liduid nails construction adhesive. Just squeeze either onto the top of the bracket rods before you slide the shelf on or into the Bracket holes in the shelf. The silicone has a semi-permanent set, and in the event that you need to move the shelf, you can work the wood off of the bracket. Liquid nails is more permanent and rigid. Either are effective and readily available.

Your shelf's weight capacity will vary depending on its bracket size, shelf thickness, depth and length. To find the weight capacity, visit the individual product pages and view the spec sheets. Weight capacity is listed by number of rods for Aksel brackets and shelf systems. It is listed by linear foot for metal shelving. In order to ensure minimum holding power, please make sure that your bracket or metal shelving is installed into at least 2 studs MINIMUM. Weight capacity is maximixed by securing every screw hole along the length of the bracket into a solid substrate like wood blocking or masonry.

All of our metal shelves are powder coated through a process that heats them up to 360 degrees, which means they can handle heat. However, we do not recommend that our powder coated shelves be placed in very close proximity to CONSTANT high heat. Some colors may be susceptible to color change or other issues as you would expect with vapors, smoke and high heat hitting anything for extended periods of time. We recommend you follow your fireplace installation guide for placement of any shelves or mantels near the unit. In our experience there is a safe zone that fireplace manufacturers recommend where TVs, and other sensitive items may be placed in proximity to a fireplace without damaging them—even directly above.

No. All of our standard powders colors are matte, with the exception of white and black. They are available in both matte and gloss. We encourage you to order swatches since the color you are seeing on your monitor is rarely accurate. If you're looking for a different color or finish please reachout to our Shelf Geeks and they can help you with a custom order.

Once your order is placed, it will go right into our righteous Shelfology queue for fabrication. Lead times for production vary and are listed for individual products. Check product pages for approximate finish dates. Our shelf geeks will send you three different email notifications during the build process. Each email will have a picture of your products and the phase they are currently in. Once they ship, you'll receive a shipping confirmation to track it all the way to your door.

*Lead time is the total time it takes to fabricate your products from beginning to end and varies from 2 business days to several weeks, depending on the item.

Your order ships from beautiful Southeastern Idaho. We're an hour from Yellowstone, and an hour from Jackson Hole, Wyoming.

1. Your order is shipping within the contiguous United States. Sorry Alaska, Hawaii and the rest of the world! If your order is shipping to Alaska, Hawaii or International you will be charged for shipping. Shipping rates are calculated by the size and weight of the product. We will use the most cost effective method/company to ship. Typically, it is USPS first class.
2. Your order amount is $250 or greater. If your order total is less than $250 you will be charged for shipping.
3. Product length does not exceed 84 inches long. If any item in your order exceeds 84 inches long, you will be charged for shipping.
4. Shipping weight is less than 150 pounds. If shipping weight is 150 pounds or greater your order will be charged our common carrier rates and ship via common carrier (LTL). For larger, heavier orders, common carrier rates almost always save you money on shipping, plus they won’t break the Fedex driver’s backs–they thank you in advance! We use a broker system that allows us to choose the lowest price carrier for every order, which we gladly do for you.

*Common carrier (LTL) shipping involoves big boxes, trains, big trucks and sometimes even a forklift on the other end! Our CX team will arrange with a freight carrier to help you get your items unloaded and brought to your door. We work with only vetted freight carriers to ensure that your order arrives safely.

We do not refund shipping costs on orders that are returned. We are happy to process your refund according to our Return Policies. Any other shipping costs incurred have been quoted at the lowest rates for the best service. When damage, stolen or lost packages occur you will need to file you claims with Order Protect. If you've opted out of Route insurance during checkout Shelfology can not refund your products for free.

Our packages ship via FedEx or common Freight carriers. When your order ships, you will receive a shipping confirmation with a tracking number.

• Returns must be initiated within 30 days of delivery confirmation
• Returns are accepted on stock items only
• Returns are accepted if stock items are not used, damaged or altered in any way
• No returns are accepted on made-to-measure or made-to-order items
• No returns are accepted on altered or customized items
• If you have a damaged, stolen or lost order contact submit your claim with Route

If an item has a defect of course we will fix or replace it as needed. Shelfology warranties vary by product; please consult our website’s Warranty Page for coverage of your particular product.

The following products are non-refundable because they have been produced just for you and cannot be resold. These items include all shelving, hooks, cabinet pulls, bookends, poster hangers and any swag like T-shirts or hats. It also includes any stock or made-to-measure items that have been altered in any way outside of options available on the website.

Please note customers are responsible for all return shipping costs, and materials must be returned in unused and resellable condition.

Please use Routes one-click claim for any damaged, stolen or lost packages. If you are starting this process for a warranty, verify your item's warranty eligibility here.

Please submit a claim using Route one-click claim if your order as been damaged, stolen or lost in shipping.

Please note customers are responsible for all return shipping costs, and materials must be returned in unused and resellable condition.

• Returns must be initiated within 30 days of delivery confirmation
• Returns are accepted on stock items only
• Returns are accepted if stock items are not used, damaged or altered in any way
• No returns are accepted on made-to-measure or made-to-order items
• No returns are accepted on altered or customized items

It takes between 3-10 days for transactions to post back to your account. This varies by bank.

We are happy to provide custom designed items and nearly unlimited alterations to our Trade Army (professional) customers. If you are a trade professional and would like a custom or altered order, please sign up for our trade army here and contact your account representative at 949.244.1083 or sales@shelfology.com with your request. Custom and altered projects are quoted individually.

We also offer limited alterations on existing products for anyone not in our Trade Army (professional discount program). We will alter the following attributes on any product we offer on our website:

• Length
• Depth
• Rod count
• Rod length

Basic specs include: Length, Depth, material, thickness, finish, customized radius, milling or light integrations, stud locations, wall dimensions, where it will be installed, timelines, familiarity with tools and installation techniques, use of a contractor, etc. There is often more to ask, but most of the list above is good start to get you quoted.

Also, The more details, drawings and or pictures you have the easier it is for us to get you an accurate quote.

Please send any of the above to sales@shelfology.com

Short answer is, it depends on the amount of customization you need. Reach out to your favorite shelf geeks by email at sales@shelfology.com or call our sales team at 949.244.1083 and we can help you begin the custom order process. Please have all product specs ready when you call.

Longer answer is, complex customizations to wood shelves, such as LED lights, extra milling, and angled cuts, require a engineering drawings, custom programming for our precision machines and extra human interactions to get it just right. We charge a range of flat fees starting at $125 for these more complex customizations.

All metal shelf alterations require engineering drawings for our laser, custom-cut sheets and extra human work to make your custom shelf. We charge flat fees starting at $125. Custom length bent metal shelves also include an additional bending fee of a minimum of $25. Complex engineering drawings that are unrelated to our current product fabrication start at $175.

Pricing increases with complexity of the project. We are happy to provide you and estimate for you custom project. All shipping costs will be estimated after your project has been approved.

Once we have collected all of your information, it will take 2-5 business days to complete your engineering drawings. From there, the drawings will be sent to you for your approval. Any changes or fixes will be made and sent for a final approval by you. Once payment is receive your order will immediately go into the fabrication queue. Normal production times apply to custom orders from that point forward.

Yes! We are happy to work with you to produce the shelves or hardware needed for large scale projects. Please contact our Shelf Army Pro team at sales@shelfology.com or 949.244.1083 and they can coordinate your drawings, lead time and project management.

Yes! We use 1 step powder coats in our shop. Please visit the Prismatic Powders website and choose the color you want. Make sure to check the Application Guide to ensure that your powder is 1 step. Custom powder coat colors start at $150. Your custom color order will include us buying your powder, sending you samples on our steel, and then coating your shelves. Please give our shelf geeks a call at 949.244.1083 if you have any more questions! We are happy to set up your custom order for you.

Warranties vary by product category. See our warrany terms and conditions for more information on you specific product.

We offer Route insurance during checkout. If you purchased this insurance Route will take care of your damaged order and get your reorder started with no additional charges to you. Click here to begin your claim.

If you roll-the-dice and opted out of insuring your order Shelfology can not be responsible for damages incurred from the shipping company. While we are certainly sympathetic to the crappy nature of damaged, stolen or lost packages, we can not replace it for free.

First, and most critically, get those shelves, hooks, etc. wrapped up nice and snug in the original packaging to avoid any more damage on the return trip. We'll send you a return label. Your job is to pack carefully, tape up your package and drop it off to your nearest FedEx location. Once it gets here, we'll expedite it's correction and get it back to you asap. Our address is 156 N. 2nd East, Rexburg, Idaho 83440.

If an item has a defect and meets our subject of terms and conditions of course we will fix or replace it as needed. Shelfology warranties vary by product; please consult our website’s Warranty Page for your particular product.

We're a small company run by humans. Mistakes happen and we're here to make it right. Please please please, give us the chance to help you right whatever goes wrong without unnecessary drama. Please be respectful and kind despite any feelings of disappointment or other fiery emotions you may be feeling. Nothing gets done better with anger or rudeness. Know that our entire business revolves around making things awesome whether they never go wrong or not and that very real, sincere and helpful humans exist on this side of the phone or email.

Our CX team is around weekdays from 8-4 pm MST to help you get things right. These positive problem-solvers are happy to answer your warranty questions at 949.244.1083. hello@shelfology.com

What sets Shelfology apart from the crowd? We will never compromise on the quality of our work. We don't cut corners just to save a couple of cents; and this means that whether you're a trade professional or first-time DIY installer, you will get the same construction grade quality in all of our designs. Our brackets and shelves aren't created on long nameless, faceless factory lines. They're created in-house here by teams of dedicated Shelfologists. We stand behind our products, and guarantee to give you our best. Period. We have a saying around these parts: “You can install it, your wall can handle it, and your shelves can hold it.” Meaning first, that we're aiming to help our customers have all the tools they need for installation. Secondly, that our shelves are engineered to be attached to your wall and stay up. And thirdly, once they're up, they're goimg to hold the load you're going to put on them. With the correct installation, your thoughtfully planned and engineered shelves will rest snugly on your wall and hold everything their capacity will allow. This is the performance level you can expect from us: simply the best.

Our talented team of designers and engineers are already onto their next big thing. Expect Radness. Expect beautifully designed solutions to every day storage problems. Expect strength, customization, and our signature Shelfology humor. We live for design; let our designs take your project to the next level.

Customization is part and parcel of our purpose in emphasizing original, beautiful designs. Creating great spaces isn't a cookie cutter process. When you need our designs made to fit, we've got you covered with our in-house designers and engineers. Contact our Shelf Geeks to get your custom order started today!

At Shelfology, we pick up the phone. We write you back. We answer your questions thoroughly and get your projects moving fast. Life is too short to offshore this to eurasia. We are here in Idaho waiting to rock some sweet shelf designs with you. PLUS We actually care what you need and want to give it to you. Give our Shelf Geeks a call and see firsthand what we're all about. 949.244.1083 or email us at hello@shelfology.com.

Whether it's small or large, we pledge to move your order through our fabrication lines as quickly as possible with the quality finish you've come to expect from us. We make everything to order-- we're not pulling your shelves from a shipping container and packing them up, no sir-ee! They'll be made from start to finish here in our shops by our talented, Americanical Shelfologists and sent to you as fast as we can get them done right.

When it comes to saying, "Yes!" nobody does it better than our Shelf Geeks. Whether you want installation advice, a teak to our products, or really just need to know how fast your hooks will ship, our team of experts are here to help. It's not just about customer care. The Shelfology Shelf Geeks are invested in you. Let us help you get the right look for your space, find the right tools for the job, and get that package overnighted. We love to say yes.

• Manufactured from top-quality American steel made with 70% recycled content.
• Designed and produced in middle-of-nowhere Idaho, with sweat, tears and Ameri-quality Awesomeness.
• Shelfology radically recycles all production metal, wood and carboard waste.

All of them! Each and every Shelfology product has been designed and manufactured to the highest standards in beautiful middle-of-nowhere Idaho, USA, with sweat, tears, and of course Ameri-quality awesomeness.