Shipping

  • Shipping fees are non-­refundable
  • All orders are shipped in the order they are received unless you've paid for expedited services
  • Shipping hours are: Monday–Friday, 9am–3pm PST
  • Please allow up to 3 days for your orders to ship, regardless of shipping speed, as some of our items are made to order
  • We primarily use FEDEX or USPS to ship our orders. UPS is available under certain circumstances. You must contact Shelfology for any special shipping requests
  • The shipping rate is calculated by weight of the product and the delivery address
  • You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated. *Note: Orders shipped 1st class USPS will not have a tracking number.
  • Once your order leaves Shelfology, it is out of our control. For questions and concerns about shipping, please contact the carrier
  • Shelfology will not be responsible for any items lost or stolen during shipping. *Note: If you are unsure whether or not your package is safe on your door step please require a signature (additional carrier fees may apply)
  • If your package is stolen we may credit you up to 50% of the stolen merchandise to put towards a reorder

 

Returns & Replacements

  • Merchandise that has been used or altered will not be accepted for return or exchange
  • Bracket returns and exchanges will be accepted, within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for payment information
  • All wood shelves are cut-to-order. Please plan your project carefully as we are not able to offer a full refund for shelf returns.
  • We charge a 50% restocking fee on all shelf returns. If you are uncertain about your order please reach out to our customer experience experts They are happy to help!
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange
  • All returns packages should be insured
  • There will be no refunds on items damaged in shipping. You must file a claim with the carrier
  • We do not reimburse shipping costs
  • Your account will be refunded within 3–10 days of receipt of your item