Shelfology is committed to providing a website that is accessible and usable for everyone, including people with disabilities. We believe everyone should be able to access information about our products and services and complete purchases with confidence.
Our Commitment
We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We recognize that accessibility is an ongoing effort, and we continue to evaluate and improve our website to provide a more accessible and usable experience for all visitors.
Ongoing Efforts
To support these efforts, Shelfology has partnered with Level Access, a digital accessibility provider. Level Access's platform and accessibility professionals help us evaluate our digital experiences against WCAG and recognized accessibility practices, identify and prioritize potential barriers, and support our remediation and ongoing monitoring efforts. Through this partnership, we continue to strengthen our processes for designing, developing, testing, and maintaining more accessible digital experiences.
Our current accessibility practices include:
- Evaluating our website through a combination of accessibility testing and monitoring.
- Incorporating accessibility considerations into the design, development, and maintenance of our digital experiences.
- Testing key user journeys, including product browsing, cart, and checkout experiences, with keyboard-only navigation and screen readers.
- Prioritizing and addressing identified accessibility barriers as part of our ongoing remediation work.
Third-Party Content
Our website may include third-party content, applications, or services that are outside Shelfology's direct control, such as payment providers or embedded services. We consider accessibility when selecting and working with vendors and partners, communicate identified accessibility concerns when appropriate, and encourage them to provide accessible experiences. However, we cannot guarantee the accessibility of third-party content or services.
Feedback and Assistance
We welcome feedback about the accessibility of our website. If you encounter difficulty accessing any content, feature, or functionality, or need assistance placing an order or using another service, please contact us. We will work with you to provide the information, product, or service through a reasonable alternative method when possible, such as assistance by phone or email or information in an alternative format.
When contacting us, if possible, please include:
- A description of the accessibility issue.
- The webpage or feature where you encountered the issue.
- The assistive technology, browser, and device you were using (if known).
This information helps us investigate and resolve issues more efficiently.
Email: hello@shelfology.com (please include “Accessibility Support” in the subject line)
Phone: (949) 244-1083
We will acknowledge and address accessibility-related inquiries within a reasonable timeframe. If an issue cannot be resolved immediately, we will make reasonable efforts to keep you informed and provide an accessible alternative when possible.
Continuous Improvement
Accessibility is an ongoing part of how we design, build, and maintain our website. We regularly review our digital experiences, prioritize accessibility improvements, and use feedback to support continuous improvement for all users.