Shipping policy
Shipping Policy
We offer several flexible shipping options to get your product delivered safely and at the lowest shipping rate. Please read carefully—especially if you're ordering oversized or heavy items.
Note: If your item falls outside these specifications, contact us at 949.244.1083 for a custom quote or shipping options.
Free Shipping Terms
Free economy shipping is available within the contiguous United States on eligible orders that meet all of the following:
• Product length is 24 inches or less
• Total cart weight is 40 lbs or less
Free shipping does not apply to:
• Orders shipping to Alaska, Hawaii, or International addresses
• Orders including clearance items
• Products that exceed free shipping tier limits in size or weight
Standard Shipping Terms
Most of our products fall into the Standard Shipping Tier. These are items between 25 and/or 80 inches in length and 1 to 80 lbs in weight. Orders in this category are not eligible for free shipping, and they are not large or heavy enough to require LTL freight.
We offer a variety of shipping methods including Ground, 2nd Day Air, Overnight, and International services. At checkout, you can select the option that best fits your needs. Rates are calculated in real-time based on your order's size, weight, and destination.
If your item falls outside these specifications, contact us at 949.244.1083 for a custom quote or shipping options.
Freight (LTL) Shipment Terms
If your order includes any item 81 inches or longer AND weighs 81 lbs or more, it must be shipped via LTL freight. These items are not eligible for free shipping and incur additional charges. We use a broker system to ensure you receive the lowest freight rate available.
Some of you just need extra-extra long shelves, and we love that! When an item is over 85 inches long, it will ship freight no matter how much it weighs. You will thank us when your shelf arrives safely.
If your item falls outside these specifications, contact us at 949.244.1083 for a custom quote or shipping options.
Shipping Methods
We primarily ship via FedEx and UPS, with USPS used in special cases. We do not ship to P.O. boxes, but we do ship to freight forwarding services if needed.
Contact us at 949.244.1083 for special requests.
Order Fulfillment And Lead Times
• Idaho-made Hardware (no powder coat): Ships in 2-3 business days
• Imported Hardware: Ships in 1–2 business days
• Hardware (with powder coat): Ships in 5-7 business days
• Shelf systems: Made to order; ships in 5–7 business days
• Custom orders - Made to order, quoted per project
Shipping Hours: Monday–Friday, 9 am–4 pm MT
Carrier Transit Time: 2–7 days, depending on your distance from our warehouse in Idaho
Exceptions:
Lead times may be extended during holiday periods, for large quantity orders, or when otherwise noted on the product page. Please check individual product listings for the most accurate lead times.
If you have a firm deadline for your order, please contact our customer service team at 949.244.1083 before placing your order—we’ll do our best to meet it. We stoke on making things happen for you.
Expedited Orders
Need it yesterday? We offer a 40% rush production fee to put your order at the front of the line. Call 949.244.1083 for expedited lead times. Overnight or 2-day shipping is also available at checkout.
Custom Orders
We ship custom orders according to the shipping tier they fall into. If paid shipping is required for your custom order, shipping prices will be quoted by your sales rep.
If you have a firm deadline for your order, please contact our sales team at 949.244.1083 before placing your order—we’ll do our best to meet it. We stoke on making things happen for you.
Shipping Issues (Lost, Stolen, or Damaged Orders)
Shelfology is not responsible for any lost, stolen, or damaged items once your order has left our facility. If your package goes full “Roddy Piper” in transit or disappears from your porch, please file a claim with the carrier. While we sympathize, we cannot replace such orders for free. For help, contact the shipping provider directly with your tracking number.
In the rare case where your order is damaged as a result of our extremely awesome and helpful humans making an honest mistake, please read our warranty info and reach out to us to get things fixed up.