Shipping policy
SHIPPING
Free Ground shipping is available within the contiguous United States when the order is greater than $250 and does not exceed any of our other free shipping rules below:
- Your order is shipping within the contiguous United States. Sorry, Alaska, Hawaii, and the rest of the world! If your order is shipping to Alaska, Hawaii, or International you will be charged for shipping. Shipping rates are calculated by the size and weight of the product. We will use the most cost-effective method/company to ship. Typically, it is USPS first class.
- Your order amount is $250 or greater. If your order total is less than $250 you will be charged for shipping. We do not offer free shipping on clearance items.
- Product length does not exceed 84 inches long. If any item in your order exceeds 84 inches long, you will be charged our common carrier rates and shipped via common carrier (LTL).
- Shipping weight is less than 150 pounds. If the shipping weight is 150 pounds or greater your order will be charged our common carrier rates and shipped via common carrier (LTL). For larger, heavier orders, common carrier rates almost always save you money on shipping, plus they won’t break the driver’s backs–they thank you in advance! We use a broker system that allows us to choose the lowest price carrier for every order, which we gladly do for you.
We primarily use FedEx and UPS to ship packages. USPS is available under certain circumstances. We do not ship to PO boxes. We will also ship to freight forwarding companies nationwide. Contact us for any special shipping requests.
Orders are shipped in the order they are received.
We are happy to expedite production for a 40% rush fee, call 949.244.1083 for expedited lead times. Overnight or 2-day expedited shipping is available.
Shipping hours are Monday–Friday, 9am–4pm MT.
You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
Hardware orders without powder coating are typically shipped in 1-2 business days. Hardware with a powder coat finish typically ships in 1-3 business days. Shelf systems are made to order and typically take 5-7 business days to ship. All standard orders ship via FedEx Ground from Idaho, which takes another 2-7 days, depending on your distance from Idaho. Typical lead times may change due to events including equipment outages, material delays or a increased orders do to a sale.
Once your order leaves Shelfology, it is out of our control. For questions and concerns about shipping, please contact the carrier. Have your tracking number on hand.
Shelfology is not responsible for any items lost or stolen during shipping. Once your order leaves Shelfology, it is out of our control. For questions and concerns about shipping, please contact the carrier. Have your tracking number on hand.
SHIPPING DAMAGED, STOLEN OR LOST
Shelfology is not responsible for any items lost, stolen, or damaged items during shipping. Although we wish to punch any dirty thief in the face along with you, the dirty thief is the one who is responsible for replacing your package, not Shelfology. If the carrier decides to go “Roddy Piper” crazy on your box Shelfology is not responsible for damages incurred during shipping. While we are certainly sympathetic to the crappy nature of damaged, stolen, or lost packages, we can not replace it for free.
Does Shelfology already cover lost or stolen packages through their customer service?
We take customer service very seriously and do our best to resolve issues as quickly as possible. Once an order leaves our shop it’s up to the carrier to get it to your door safely. Once they’ve delivered it to your door it is your responsibility to get it.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.